Operational Portfolio

CLIENT

Various Clients

SECTOR

Later Living

SAY PROJECT Lead

Caspar Courage

OVERVIEW

A number of investors and operators are modernising their portfolios to align with ARCO's guidelines and the broader industry's push for cost certainty for residents. By offering optional lease updates for existing residents, they provide opportunities for cost savings and enhanced predictability of outgoings.

SAY has developed a specialist service to facilitate this transition process. To date, we have successfully managed the lease transition at four operational villages, encompassing over 450 homes.

Our approach includes auditing operators' proposals for reasonableness and compliance, creating detailed tenant information packs, and conducting one-to-one consultations with residents—over 400 leaseholders have been consulted to date. We offer independent advice to assist residents in making informed decisions. Additionally, SAY project manages the transition process for clients and ensures the long-term viability of the developments by securing the quality and asset value of the villages.

SERVICES PROVIDED

  • Lease Transition Management

  • Service Charge Audit

More projects

  • Coppermaker Square

    Coppermaker Square

    Unibail-Rodamco-Westfield

    Unibail-Rodamco-Westfield’s (URW) Coppermaker's Square scheme, adjacent to Westfield Stratford City shopping centre, is one of the UK’s largest Build to Rent schemes.

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  • One Bishopsgate Plaza

    One Bishopsgate Plaza

    UOL/Stanhope

    This iconic mixed-use estate comprises two residential towers featuring 246 private residential homes, extensive residential amenity space, 150,000 sq ft of office space, 7,000 sq ft of retail space, and a 41-bedroom boutique hotel.

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  • Riverstone Fulham

    Riverstone Fulham

    Riverstone Living

    Riverstone Fulham is a high-end later living housing-with-care development, developed and operated by Riverstone Living.

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  • Waterbeach Barracks

    Waterbeach Barracks

    Urban&Civic / Stanhope

    Waterbeach Barracks in Cambridgeshire is a regeneration development by Urban and Civic on behalf of the Defence Infrastructure Organisation.

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  • Sugar House Island

    Sugar House Island

    Vastint

    Sugar House Island is a 26-acre development bounded by water, located approximately 0.9 mile from Stratford Station.

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  • The Landsby

    The Landsby

    Elysian Residences

    The Landsby is a high-end housing-with-care scheme developed and operated by Elysian Residences, and it is their first scheme to be delivered.

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  • Southbank Place

    Southbank Place

    Canary Wharf Group & QatarI Diar

    Southbank Place provides 536,558 sq ft of office accommodation, 54,841 sq ft of retail units, restaurants, cafés, and around 810 new homes, including affordable housing.

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  • Tottenham Hale

    Tottenham Hale

    Related Argent

    Argent’s major redevelopment of Central Tottenham Hale comprises five areas of land and includes three blocks, known as Ashley Road East, Ashley Road West, and North Island.

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  • Mulberry Court

    Mulberry Court

    Lifestyle Residences

    Mulberry Court is Lifestyle Residences' first retirement living scheme to be delivered. The development comprises 28 later living units, with on-site amenities including a residents' lounge, library, and studio space.

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