The UKAA, otherwise known as the ‘United Kingdom Apartment Association’, has been established in the UK “to improve the standards of service that our customers (tenants) receive.”   The organisation is backed by the NAA, America’s version of the UKAA that comprises over 69,000 members, representing more than 8.1 million apartment homes throughout the United States and Canada. Members have the option to receive key market data, educational training, study tours and customer service delivery.

Charles and David attended the UKAA annual conference and which was well attended and offered some interesting insights.